Privacy Policy

1. Information We Collect

The Sylvan Accountability Project collects information you provide directly to us when you submit a complaint through our website, including:

• Contact information (name, email address, phone number)
• Property information (address, city, state, ZIP code)
• Tenancy details (start/end dates, leasing agency)
• Complaint details (issue type, narrative description)
• Supporting documents (photos, emails, lease documents)
• Consent preferences for investigation, public sharing, and legal referral

2. How We Use Your Information

We use the information we collect to:

• Investigate and document complaints against leasing agencies
• Identify patterns of non-compliance and consumer abuse
• Facilitate legal action where appropriate and with your consent
• Communicate with you about your complaint and our investigation
• Share anonymized stories publicly (only with your explicit consent)
• Refer cases to qualified legal counsel (only with your explicit consent)

3. Information Sharing

We do not sell, trade, or otherwise transfer your personal information to third parties except as described in this policy:

• With your consent: We may share your information with legal counsel or other advocates if you have provided explicit consent for legal referral
• Anonymized data: We may share anonymized complaint data for public awareness and advocacy purposes, but only with your explicit consent
• Legal requirements: We may disclose information if required by law or to protect our rights and safety
• Service providers: We may use third-party services for form processing, hosting, and analytics, but these services are bound by confidentiality agreements

Important: We will never share your personal information with the leasing agency you are complaining about without your explicit consent.

4. Data Security

We implement appropriate security measures to protect your personal information:

• All data is transmitted over secure HTTPS connections
• Form submissions are encrypted and stored securely
• Access to personal information is limited to authorized personnel
• Regular security assessments and updates are performed

5. Your Rights

You have the following rights regarding your personal information:

• Access: Request a copy of the personal information we hold about you
• Correction: Request correction of inaccurate or incomplete information
• Deletion: Request deletion of your personal information
• Withdrawal of consent: Withdraw consent for specific uses of your information
• Portability: Request transfer of your data to another service

To exercise these rights, contact us at privacy@sylvanaccountability.org

6. Data Retention

We retain your personal information for as long as necessary to:

• Investigate and process your complaint
• Facilitate legal action if appropriate
• Comply with legal obligations
• Resolve disputes and enforce agreements

You may request deletion of your information at any time, subject to legal requirements.

7. Cookies and Tracking

Our website uses minimal cookies and tracking technologies:

• Essential cookies for website functionality
• Analytics cookies to understand website usage (with your consent)
• No third-party advertising or tracking cookies

8. Children's Privacy

Our services are not intended for individuals under 18 years of age. We do not knowingly collect personal information from children under 18.

9. Changes to This Policy

We may update this privacy policy from time to time. We will notify you of any material changes by posting the new policy on our website and updating the "Last updated" date.

10. Contact Us

If you have questions about this privacy policy or our data practices, please contact us:

• Email: privacy@sylvanaccountability.org
• General inquiries: contact@sylvanaccountability.org