Terms of Service

1. Acceptance of Terms

By accessing and using the Sylvan Accountability Project website, you accept and agree to be bound by the terms and provision of this agreement. If you do not agree to abide by the above, please do not use this service.

2. Description of Service

The Sylvan Accountability Project provides a platform for tenants to report and document alleged non-compliance and consumer abuse by leasing agencies, with a focus on Sylvan Homes. Our services include:

• Complaint submission and documentation
• Investigation and pattern analysis
• Legal referral facilitation (with consent)
• Public awareness and advocacy

3. User Responsibilities

By using our service, you agree to:

• Provide accurate and truthful information in your complaint submissions
• Not submit false, misleading, or defamatory statements
• Respect the privacy and rights of others
• Not use the service for any illegal or unauthorized purpose
• Not attempt to gain unauthorized access to our systems
• Not interfere with or disrupt the service

4. Complaint Submission

When submitting complaints, you acknowledge and agree that:

• All information provided is accurate to the best of your knowledge
• You have the right to share the information you provide
• Your submission may be reviewed and investigated by our team
• We may contact you for additional information or clarification
• Your complaint may be shared with legal counsel if you provide consent
• Anonymized versions of your story may be shared publicly if you provide consent

5. Investigation Process

Our investigation process includes:

• Review and verification of submitted complaints
• Cross-referencing with other complaints and evidence
• Pattern analysis and case building
• Legal evaluation where appropriate

We reserve the right to decline to investigate any complaint at our sole discretion.

6. Legal Disclaimer

Important legal disclaimers:

• We are not a law firm and do not provide legal advice
• Submission of a complaint does not guarantee legal action
• We do not guarantee specific outcomes or results
• Our services are provided "as is" without warranties
• We are not responsible for any legal consequences of your submissions

7. Privacy and Data Protection

Your privacy is important to us. Please review our Privacy Policy, which is incorporated into these Terms of Service by reference. By using our service, you consent to the collection and use of information as outlined in our Privacy Policy.

8. Intellectual Property

All content on this website, including text, graphics, logos, and software, is the property of the Sylvan Accountability Project or its content suppliers and is protected by copyright laws. You may not reproduce, distribute, or create derivative works without our written permission.

9. Limitation of Liability

To the maximum extent permitted by law, the Sylvan Accountability Project shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to loss of profits, data, or use, arising out of or relating to your use of our service.

10. Indemnification

You agree to indemnify and hold harmless the Sylvan Accountability Project from any claims, damages, or expenses arising from your use of the service or violation of these terms.

11. Termination

We may terminate or suspend your access to our service immediately, without prior notice, for any reason, including breach of these Terms of Service.

12. Governing Law

These Terms of Service shall be governed by and construed in accordance with the laws of the State of Arizona, without regard to its conflict of law provisions.

13. Changes to Terms

We reserve the right to modify these terms at any time. We will notify users of any material changes by posting the new terms on our website. Your continued use of the service after such changes constitutes acceptance of the new terms.

14. Contact Information

If you have questions about these Terms of Service, please contact us:

• Email: legal@sylvanaccountability.org
• General inquiries: contact@sylvanaccountability.org